Our third WorkKeys® Workplace Documents practice test covers Level 5, which is the medium difficulty level. These questions are based on longer passages that include more details and more extraneous information. You will be asked about the meanings of words, and you will need to apply information to new situations that are similar to the ones described in the document.
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Question 1 of 6
1. Question
RE: ONLINE PORTAL DOWN
Front of House Sales Staff,
The online resident portal for residents of our Strawberry Fields Condominium Complex will be down for the next three weeks as we transition to our new parent company. As a result, our sales staff will have to handle many of the requests and services usually provided on the online portal. Expect much more foot traffic from residents. During this time of transition, we will be increasing staff during high-traffic times, so all staff should expect an adjustment in hours for the next few weeks. Here is a reminder of our procedures:
MAILROOM
Residents will no longer be getting notifications when they receive packages, so plan for residents to come check for mail even when they don’t have any. It’s important that we remain as organized as possible so we can service our residents as quickly and efficiently as possible. As new packages come in, remember that our mailroom is set up into sections. Here is the general breakdown:- Packages for Building 1 go on the blue wall, organized by floor (1st floor on the bottom shelf).
- Packages for Building 2 go on the red wall, organized by floor (1st floor on the bottom shelf).
- Packages for Building 3 go on the green wall, organized by floor (2nd floor on the bottom shelf because the 1st floor of Building 3 is non-residential).
When a resident picks up packages, please record it on the Google Sheet we have created.
RENT PAYMENTS
Our residents owe rent on the 1st of each month, which means we should expect to need to make collections while the portal is down. For many of our residents, this will be the first time paying their rent in person, so be sure to remind them of the following:- Anyone in the leasing office can give them a figure for rent, so all they need to do is ask.
- If a payment is made that is more than the resident’s rent, the extra money will be credited to their account.
- All checks must be made out to 606 Strawberry Fields, LLC.
If you are given a rent payment from a resident, make sure their unit number is on the check, and then IMMEDIATELY enter their payment into our closed computer system. Do this by:
- Clicking “Rental Payment”.
- Entering the resident’s information.
- Checking carefully that you have found the correct unit.
- Record the exact amount paid, and make sure the system notes any credits that need to be made.
- Put the check in the “Outgoing Bank Sleeve” located in the back office.
- The Leasing Manager will take the “Outgoing Ban Sleeve” when she leaves at 8pm each day for immediate deposit.
- If residents ask for a receipt, please provide them on from the receipt book located in the Leasing Office.
Make sure that you treat every resident with patience and respect. Remember, as much as this heavier traffic can feel like an imposition on you, we are forcing the residents to take extra steps they don’t normally have to take. Allow them to be frustrated, offer your apologies, and make the experience as simple for them as possible. The new resident portal should be up and running by Wednesday, November 13.
We plan to be lenient during this period of transition because of the extra burden we are putting on our residents, but remind residents that they are still required to pay their rent on time or they could face a forfeiture of their rights under their lease agreement.
If a resident comes to the mailroom and wants to know if their significant other has picked up a package yet, how can you check for them?
CorrectIncorrect -
Question 2 of 6
2. Question
RE: ONLINE PORTAL DOWN
Front of House Sales Staff,
The online resident portal for residents of our Strawberry Fields Condominium Complex will be down for the next three weeks as we transition to our new parent company. As a result, our sales staff will have to handle many of the requests and services usually provided on the online portal. Expect much more foot traffic from residents. During this time of transition, we will be increasing staff during high-traffic times, so all staff should expect an adjustment in hours for the next few weeks. Here is a reminder of our procedures:
MAILROOM
Residents will no longer be getting notifications when they receive packages, so plan for residents to come check for mail even when they don’t have any. It’s important that we remain as organized as possible so we can service our residents as quickly and efficiently as possible. As new packages come in, remember that our mailroom is set up into sections. Here is the general breakdown:- Packages for Building 1 go on the blue wall, organized by floor (1st floor on the bottom shelf).
- Packages for Building 2 go on the red wall, organized by floor (1st floor on the bottom shelf).
- Packages for Building 3 go on the green wall, organized by floor (2nd floor on the bottom shelf because the 1st floor of Building 3 is non-residential).
When a resident picks up packages, please record it on the Google Sheet we have created.
RENT PAYMENTS
Our residents owe rent on the 1st of each month, which means we should expect to need to make collections while the portal is down. For many of our residents, this will be the first time paying their rent in person, so be sure to remind them of the following:- Anyone in the leasing office can give them a figure for rent, so all they need to do is ask.
- If a payment is made that is more than the resident’s rent, the extra money will be credited to their account.
- All checks must be made out to 606 Strawberry Fields, LLC.
If you are given a rent payment from a resident, make sure their unit number is on the check, and then IMMEDIATELY enter their payment into our closed computer system. Do this by:
- Clicking “Rental Payment”.
- Entering the resident’s information.
- Checking carefully that you have found the correct unit.
- Record the exact amount paid, and make sure the system notes any credits that need to be made.
- Put the check in the “Outgoing Bank Sleeve” located in the back office.
- The Leasing Manager will take the “Outgoing Ban Sleeve” when she leaves at 8pm each day for immediate deposit.
- If residents ask for a receipt, please provide them on from the receipt book located in the Leasing Office.
Make sure that you treat every resident with patience and respect. Remember, as much as this heavier traffic can feel like an imposition on you, we are forcing the residents to take extra steps they don’t normally have to take. Allow them to be frustrated, offer your apologies, and make the experience as simple for them as possible. The new resident portal should be up and running by Wednesday, November 13.
We plan to be lenient during this period of transition because of the extra burden we are putting on our residents, but remind residents that they are still required to pay their rent on time or they could face a forfeiture of their rights under their lease agreement.
When the resident housing portal is back up and running, what changes should the leasing office staff make to their procedures?
CorrectIncorrect -
Question 3 of 6
3. Question
RE: ONLINE PORTAL DOWN
Front of House Sales Staff,
The online resident portal for residents of our Strawberry Fields Condominium Complex will be down for the next three weeks as we transition to our new parent company. As a result, our sales staff will have to handle many of the requests and services usually provided on the online portal. Expect much more foot traffic from residents. During this time of transition, we will be increasing staff during high-traffic times, so all staff should expect an adjustment in hours for the next few weeks. Here is a reminder of our procedures:
MAILROOM
Residents will no longer be getting notifications when they receive packages, so plan for residents to come check for mail even when they don’t have any. It’s important that we remain as organized as possible so we can service our residents as quickly and efficiently as possible. As new packages come in, remember that our mailroom is set up into sections. Here is the general breakdown:- Packages for Building 1 go on the blue wall, organized by floor (1st floor on the bottom shelf).
- Packages for Building 2 go on the red wall, organized by floor (1st floor on the bottom shelf).
- Packages for Building 3 go on the green wall, organized by floor (2nd floor on the bottom shelf because the 1st floor of Building 3 is non-residential).
When a resident picks up packages, please record it on the Google Sheet we have created.
RENT PAYMENTS
Our residents owe rent on the 1st of each month, which means we should expect to need to make collections while the portal is down. For many of our residents, this will be the first time paying their rent in person, so be sure to remind them of the following:- Anyone in the leasing office can give them a figure for rent, so all they need to do is ask.
- If a payment is made that is more than the resident’s rent, the extra money will be credited to their account.
- All checks must be made out to 606 Strawberry Fields, LLC.
If you are given a rent payment from a resident, make sure their unit number is on the check, and then IMMEDIATELY enter their payment into our closed computer system. Do this by:
- Clicking “Rental Payment”.
- Entering the resident’s information.
- Checking carefully that you have found the correct unit.
- Record the exact amount paid, and make sure the system notes any credits that need to be made.
- Put the check in the “Outgoing Bank Sleeve” located in the back office.
- The Leasing Manager will take the “Outgoing Ban Sleeve” when she leaves at 8pm each day for immediate deposit.
- If residents ask for a receipt, please provide them on from the receipt book located in the Leasing Office.
Make sure that you treat every resident with patience and respect. Remember, as much as this heavier traffic can feel like an imposition on you, we are forcing the residents to take extra steps they don’t normally have to take. Allow them to be frustrated, offer your apologies, and make the experience as simple for them as possible. The new resident portal should be up and running by Wednesday, November 13.
We plan to be lenient during this period of transition because of the extra burden we are putting on our residents, but remind residents that they are still required to pay their rent on time or they could face a forfeiture of their rights under their lease agreement.
Based on context, what does the word “forfeiture” mean in the final sentence of the notice?
CorrectIncorrect -
Question 4 of 6
4. Question
Testing Center Procedure
Valley State College
Valley State College offers online courses for the convenience of its students. To ensure academic integrity and true mastery of the material, all exams for online courses must be completed in a Valley State College testing center. All testing centers shall offer digital exams on lockdown browsers. Professors may also indicate a preference for paper exams. Exams are offered per the professor’s initial instructions.
When a student enters the testing center, scan their student ID and verify that the exam they are here for is available. Select a locker key from the right desk drawer and lead the student to the locker bay. Ensure that they put all personal belongings, including their phone, within the locker. Once their belongings are locked safely, make sure they pocket the key before returning to the check-in desk.
Hand the students any required materials, such as a test booklet, bubble sheet, ruler, or calculator. If the test requires that the student bring his or her own advanced function calculator, make sure you clear its memory before letting them enter the testing room.
Once the student enters the testing room, they are under the complete jurisdiction of the proctor on duty. The proctor has the authority to report any evident cheating or academic misconduct and immediately take the student’s test for a failing grade.
Students may sit at any desk or choose any computer, as long as they are not in view of another student taking the same exam. Upon request, the proctor may give any student a pencil, scratch paper, an eraser, or a tissue. Students may not leave the testing room for any reason, or their test must be turned in as-is with no chance to make changes or continue working.
In paragraph 4, what does the word “proctor” refer to in the context of the passage?
CorrectIncorrect -
Question 5 of 6
5. Question
Testing Center Procedure
Valley State College
Valley State College offers online courses for the convenience of its students. To ensure academic integrity and true mastery of the material, all exams for online courses must be completed in a Valley State College testing center. All testing centers shall offer digital exams on lockdown browsers. Professors may also indicate a preference for paper exams. Exams are offered per the professor’s initial instructions.
When a student enters the testing center, scan their student ID and verify that the exam they are here for is available. Select a locker key from the right desk drawer and lead the student to the locker bay. Ensure that they put all personal belongings, including their phone, within the locker. Once their belongings are locked safely, make sure they pocket the key before returning to the check-in desk.
Hand the students any required materials, such as a test booklet, bubble sheet, ruler, or calculator. If the test requires that the student bring his or her own advanced function calculator, make sure you clear its memory before letting them enter the testing room.
Once the student enters the testing room, they are under the complete jurisdiction of the proctor on duty. The proctor has the authority to report any evident cheating or academic misconduct and immediately take the student’s test for a failing grade.
Students may sit at any desk or choose any computer, as long as they are not in view of another student taking the same exam. Upon request, the proctor may give any student a pencil, scratch paper, an eraser, or a tissue. Students may not leave the testing room for any reason, or their test must be turned in as-is with no chance to make changes or continue working.
A student comes in to take an exam that a professor has created digitally, but the student states that she has an easier time concentrating on paper exams. What must be done?
CorrectIncorrect -
Question 6 of 6
6. Question
Testing Center Procedure
Valley State College
Valley State College offers online courses for the convenience of its students. To ensure academic integrity and true mastery of the material, all exams for online courses must be completed in a Valley State College testing center. All testing centers shall offer digital exams on lockdown browsers. Professors may also indicate a preference for paper exams. Exams are offered per the professor’s initial instructions.
When a student enters the testing center, scan their student ID and verify that the exam they are here for is available. Select a locker key from the right desk drawer and lead the student to the locker bay. Ensure that they put all personal belongings, including their phone, within the locker. Once their belongings are locked safely, make sure they pocket the key before returning to the check-in desk.
Hand the students any required materials, such as a test booklet, bubble sheet, ruler, or calculator. If the test requires that the student bring his or her own advanced function calculator, make sure you clear its memory before letting them enter the testing room.
Once the student enters the testing room, they are under the complete jurisdiction of the proctor on duty. The proctor has the authority to report any evident cheating or academic misconduct and immediately take the student’s test for a failing grade.
Students may sit at any desk or choose any computer, as long as they are not in view of another student taking the same exam. Upon request, the proctor may give any student a pencil, scratch paper, an eraser, or a tissue. Students may not leave the testing room for any reason, or their test must be turned in as-is with no chance to make changes or continue working.
Two classmates enter the testing center together to take the same final exam. What special procedure, if any, needs to be followed?
CorrectIncorrect
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