This WorkKeys® Workplace Documents practice test includes six Level 3 questions. It’s a good place to start your WorkKeys® test prep since Level 3 is the easiest. Understanding written text is a key skill needed at most jobs. This test measures your ability to read documents and use this written information to solve problems and make decisions at work. Read the document below and then answer the questions that follow.
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Question 1 of 6
1. Question
ATTENTION ALL STAFF
On Friday, November 29, we will be opening 4 hours early at 6:00 am for our annual Black Friday sale. You can find the worker schedule for Black Friday online or posted in the workroom, right below the normal weekly schedule. Because of the expected increase in customer visits that day, you will all be expected to report to work, even if you are not typically scheduled on Fridays. We will be closed on Thursday, November 28, so it will be important for all employees to do their part in preparing for the Black Friday sale early in the week. Please read the following Black Friday procedures, and make sure to do your part in the week leading up to Black Friday.
FRONT-OF-HOUSE SALES
- Re-stock displays with items that will be on sale Friday (list posted in workroom and in store flyer)
- Make sure sale items are fully stocked on floor.
- Take inventory of sale items in stockroom (after fully stocking floor)
- Closing staff Wednesday: Reprice sale items.
CASHIERS
- Clear extra registers and lanes for use on Friday.
- Review procedure for ringing up sale items (procedure cards available at all registers).
- Restock candy and impulse items at registers.
BACK-OF-HOUSE STAFF
- Review sale items offering free or reduced-price assembly.
- Prep assembly areas for sale items.
- Clean and organize assembly waiting area.
You are an employee, and you want to know what time you will be working on Black Friday. Where can you find your hours?
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Question 2 of 6
2. Question
ATTENTION ALL STAFF
On Friday, November 29, we will be opening 4 hours early at 6:00 am for our annual Black Friday sale. You can find the worker schedule for Black Friday online or posted in the workroom, right below the normal weekly schedule. Because of the expected increase in customer visits that day, you will all be expected to report to work, even if you are not typically scheduled on Fridays. We will be closed on Thursday, November 28, so it will be important for all employees to do their part in preparing for the Black Friday sale early in the week. Please read the following Black Friday procedures, and make sure to do your part in the week leading up to Black Friday.
FRONT-OF-HOUSE SALES
- Re-stock displays with items that will be on sale Friday (list posted in workroom and in store flyer)
- Make sure sale items are fully stocked on floor.
- Take inventory of sale items in stockroom (after fully stocking floor)
- Closing staff Wednesday: Reprice sale items.
CASHIERS
- Clear extra registers and lanes for use on Friday.
- Review procedure for ringing up sale items (procedure cards available at all registers).
- Restock candy and impulse items at registers.
BACK-OF-HOUSE STAFF
- Review sale items offering free or reduced-price assembly.
- Prep assembly areas for sale items.
- Clean and organize assembly waiting area.
As a member of the front-of-house sales team, you happen to be closing the store on Wednesday, November 27. What do you need to make sure to do before you leave?
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Question 3 of 6
3. Question
ATTENTION ALL STAFF
On Friday, November 29, we will be opening 4 hours early at 6:00 am for our annual Black Friday sale. You can find the worker schedule for Black Friday online or posted in the workroom, right below the normal weekly schedule. Because of the expected increase in customer visits that day, you will all be expected to report to work, even if you are not typically scheduled on Fridays. We will be closed on Thursday, November 28, so it will be important for all employees to do their part in preparing for the Black Friday sale early in the week. Please read the following Black Friday procedures, and make sure to do your part in the week leading up to Black Friday.
FRONT-OF-HOUSE SALES
- Re-stock displays with items that will be on sale Friday (list posted in workroom and in store flyer)
- Make sure sale items are fully stocked on floor.
- Take inventory of sale items in stockroom (after fully stocking floor)
- Closing staff Wednesday: Reprice sale items.
CASHIERS
- Clear extra registers and lanes for use on Friday.
- Review procedure for ringing up sale items (procedure cards available at all registers).
- Restock candy and impulse items at registers.
BACK-OF-HOUSE STAFF
- Review sale items offering free or reduced-price assembly.
- Prep assembly areas for sale items.
- Clean and organize assembly waiting area.
According to this notice, what does the staff need to do on Friday, November 29 for the day’s sale?
CorrectIncorrect -
Question 4 of 6
4. Question
BLOUSE HOUSE COUPON POLICY
Customers may present digital or physical coupons for discounts on their purchases. Digital coupons may be presented on phones, tablets, or other portable technology with access to the internet. Only give a discount if a customer has the coupon with them; they cannot mention that they got our coupons in the mail but left them at home or say they cannot find them. Only one coupon may be used per purchase. If a customer presents two or more coupons, use the one that saves the customer the most money. If the coupon is expired by less than one (1) week, you may still give the customer the discount. A coupon that is expired by more than one week cannot be accepted. After a physical coupon is scanned and the discount has been applied, place it in the recycling bin on the floor.
You work at the Blouse House. Which of the following coupons can you accept? Select ALL that apply.
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Question 5 of 6
5. Question
BLOUSE HOUSE COUPON POLICY
Customers may present digital or physical coupons for discounts on their purchases. Digital coupons may be presented on phones, tablets, or other portable technology with access to the internet. Only give a discount if a customer has the coupon with them; they cannot mention that they got our coupons in the mail but left them at home or say they cannot find them. Only one coupon may be used per purchase. If a customer presents two or more coupons, use the one that saves the customer the most money. If the coupon is expired by less than one (1) week, you may still give the customer the discount. A coupon that is expired by more than one week cannot be accepted. After a physical coupon is scanned and the discount has been applied, place it in the recycling bin on the floor.
The purpose of the passage shown above is to:
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Question 6 of 6
6. Question
BLOUSE HOUSE COUPON POLICY
Customers may present digital or physical coupons for discounts on their purchases. Digital coupons may be presented on phones, tablets, or other portable technology with access to the internet. Only give a discount if a customer has the coupon with them; they cannot mention that they got our coupons in the mail but left them at home or say they cannot find them. Only one coupon may be used per purchase. If a customer presents two or more coupons, use the one that saves the customer the most money. If the coupon is expired by less than one (1) week, you may still give the customer the discount. A coupon that is expired by more than one week cannot be accepted. After a physical coupon is scanned and the discount has been applied, place it in the recycling bin on the floor.
You work at the Blouse House. A customer presents you with a valid physical coupon. After the discount has been applied, what should you do with the coupon?
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