This WorkKeys® Workplace Documents practice test covers Level 4 questions. These are a bit harder than the ones you answered in Level 3. After reading the document, you may be asked to choose which step to perform in a series of steps, or about what to do when changing conditions require different actions. You will also be asked to figure out the meanings of words by using context.
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Question 1 of 6
1. Question
LOADING PROCEDURES FOR NEW CLIENT
Each Wednesday, we will need to ship 10 pallets for a newly acquired client, IOCP Industries. As you may know, this is a larger weekly order than we are used to and our client has very specific shipping requirements. Read and adhere to the instructions below so we can make sure to keep this client happy and returning for more business.
- Load soft, breakable, and fragile items in pallets 1 and 2. These items are being shipped to a different location, so load these pallets, and only these pallets, on the smaller secondary truck. Load these pallets first so the secondary truck can head out on its delivery route as soon as possible.
- Pallets 3, 4, 5, and 6 are reserved for metal materials. Make sure to sort them appropriately by size to utilize space as efficiently as possible. These pallets should be placed on the larger primary truck first because they are the heaviest and could damage any materials shipped underneath hem.
- Pallets 7, 8, and 9 are reserved for plastic materials. Be careful when stacking them on the pallets so that you don’t bend or break any of the materials. They are durable, but still prone to breaking and bending. These pallets should also be loaded on the primary truck.
- The 10th pallet is reserved for water jugs. Make sure to alternate each row of jugs between upright and upside down to maximize space, and use the clear packing tape to ensure the pallet remains intact during delivery. These pallets must also be placed on the primary truck.
Delivery trucks need to arrive at their destinations by 4 pm each Wednesday. The primary truck’s route takes about 2 hours, and the secondary truck’s route takes about 3 hours. To be safe, we should make sure that both trucks are packed and ready to go before lunch. If we happen to have a lot of deliveries to make on any particular Wednesday, handle this shipment first thing in the morning because it is our highest priority.
In the context of the procedural notice above, what does “adhere to” (used in the opening paragraph) most nearly mean?
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Question 2 of 6
2. Question
LOADING PROCEDURES FOR NEW CLIENT
Each Wednesday, we will need to ship 10 pallets for a newly acquired client, IOCP Industries. As you may know, this is a larger weekly order than we are used to and our client has very specific shipping requirements. Read and adhere to the instructions below so we can make sure to keep this client happy and returning for more business.
- Load soft, breakable, and fragile items in pallets 1 and 2. These items are being shipped to a different location, so load these pallets, and only these pallets, on the smaller secondary truck. Load these pallets first so the secondary truck can head out on its delivery route as soon as possible.
- Pallets 3, 4, 5, and 6 are reserved for metal materials. Make sure to sort them appropriately by size to utilize space as efficiently as possible. These pallets should be placed on the larger primary truck first because they are the heaviest and could damage any materials shipped underneath hem.
- Pallets 7, 8, and 9 are reserved for plastic materials. Be careful when stacking them on the pallets so that you don’t bend or break any of the materials. They are durable, but still prone to breaking and bending. These pallets should also be loaded on the primary truck.
- The 10th pallet is reserved for water jugs. Make sure to alternate each row of jugs between upright and upside down to maximize space, and use the clear packing tape to ensure the pallet remains intact during delivery. These pallets must also be placed on the primary truck.
Delivery trucks need to arrive at their destinations by 4 pm each Wednesday. The primary truck’s route takes about 2 hours, and the secondary truck’s route takes about 3 hours. To be safe, we should make sure that both trucks are packed and ready to go before lunch. If we happen to have a lot of deliveries to make on any particular Wednesday, handle this shipment first thing in the morning because it is our highest priority.
According to the procedural notice above, what materials need to be prepared for delivery first?
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Question 3 of 6
3. Question
LOADING PROCEDURES FOR NEW CLIENT
Each Wednesday, we will need to ship 10 pallets for a newly acquired client, IOCP Industries. As you may know, this is a larger weekly order than we are used to and our client has very specific shipping requirements. Read and adhere to the instructions below so we can make sure to keep this client happy and returning for more business.
- Load soft, breakable, and fragile items in pallets 1 and 2. These items are being shipped to a different location, so load these pallets, and only these pallets, on the smaller secondary truck. Load these pallets first so the secondary truck can head out on its delivery route as soon as possible.
- Pallets 3, 4, 5, and 6 are reserved for metal materials. Make sure to sort them appropriately by size to utilize space as efficiently as possible. These pallets should be placed on the larger primary truck first because they are the heaviest and could damage any materials shipped underneath hem.
- Pallets 7, 8, and 9 are reserved for plastic materials. Be careful when stacking them on the pallets so that you don’t bend or break any of the materials. They are durable, but still prone to breaking and bending. These pallets should also be loaded on the primary truck.
- The 10th pallet is reserved for water jugs. Make sure to alternate each row of jugs between upright and upside down to maximize space, and use the clear packing tape to ensure the pallet remains intact during delivery. These pallets must also be placed on the primary truck.
Delivery trucks need to arrive at their destinations by 4 pm each Wednesday. The primary truck’s route takes about 2 hours, and the secondary truck’s route takes about 3 hours. To be safe, we should make sure that both trucks are packed and ready to go before lunch. If we happen to have a lot of deliveries to make on any particular Wednesday, handle this shipment first thing in the morning because it is our highest priority.
If the company has a lot of shipments to make on a given Wednesday, should you, as a shipping employee, change your behavior at all?
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Question 4 of 6
4. Question
Northern Virginia Pediatrician’s Center
Employee Notice
Waiting room organization has been updated for the flu season. A room divider has been placed in the center of the room; the divider is orange on one side and purple on the other. All patients must first be asked the reason for their visit when they check in. Patients visiting for flu-like symptoms will be instructed to sit on the orange side of the divider. Parents or guardians attending the appointment with a patient with flu-like symptoms must also sit on the orange side. Patients visiting the office for any other concern will sit on the purple side of the room.A staff member must wipe down the seats on the orange side of the room after the seat is done being used. The chairs on the purple side of the room will only need to be wiped down at the beginning and end of the day, as is standard procedure all year round.
The child entertainment centers have also been removed to reduce the spread of contagious viruses through touching toys and crayons. If any patients or guardians offer complaints about the change, explain that the removal is for the health and safety of all visitors and direct their attention to one of the TVs mounted in the corners of the room as a different source of entertainment. Customers or staff members may change the channel for the benefit of the patient as long as the new channel is family friendly.
You are a staff member at the Northern Virginia Pediatrician’s Center. A father brings in his daughter that has the flu-like symptoms of a cough and runny nose, but the father himself has no symptoms and feels fine. Where is he permitted to sit?
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Question 5 of 6
5. Question
Northern Virginia Pediatrician’s Center
Employee Notice
Waiting room organization has been updated for the flu season. A room divider has been placed in the center of the room; the divider is orange on one side and purple on the other. All patients must first be asked the reason for their visit when they check in. Patients visiting for flu-like symptoms will be instructed to sit on the orange side of the divider. Parents or guardians attending the appointment with a patient with flu-like symptoms must also sit on the orange side. Patients visiting the office for any other concern will sit on the purple side of the room.A staff member must wipe down the seats on the orange side of the room after the seat is done being used. The chairs on the purple side of the room will only need to be wiped down at the beginning and end of the day, as is standard procedure all year round.
The child entertainment centers have also been removed to reduce the spread of contagious viruses through touching toys and crayons. If any patients or guardians offer complaints about the change, explain that the removal is for the health and safety of all visitors and direct their attention to one of the TVs mounted in the corners of the room as a different source of entertainment. Customers or staff members may change the channel for the benefit of the patient as long as the new channel is family friendly.
You are a staff member working at the check-in desk when a mother walks in with a two-year-old boy. What task must you complete first?
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Question 6 of 6
6. Question
Northern Virginia Pediatrician’s Center
Employee Notice
Waiting room organization has been updated for the flu season. A room divider has been placed in the center of the room; the divider is orange on one side and purple on the other. All patients must first be asked the reason for their visit when they check in. Patients visiting for flu-like symptoms will be instructed to sit on the orange side of the divider. Parents or guardians attending the appointment with a patient with flu-like symptoms must also sit on the orange side. Patients visiting the office for any other concern will sit on the purple side of the room.A staff member must wipe down the seats on the orange side of the room after the seat is done being used. The chairs on the purple side of the room will only need to be wiped down at the beginning and end of the day, as is standard procedure all year round.
The child entertainment centers have also been removed to reduce the spread of contagious viruses through touching toys and crayons. If any patients or guardians offer complaints about the change, explain that the removal is for the health and safety of all visitors and direct their attention to one of the TVs mounted in the corners of the room as a different source of entertainment. Customers or staff members may change the channel for the benefit of the patient as long as the new channel is family friendly.
A child with flu-like symptoms on the orange side of the room is upset that there is no table with coloring sheets in the center of the room like there usually is. You try to direct his attention to the TV, but he shouts that he does not like the show that is on. What should you, as a staff member, do next?
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